As of June 12, 2008, Aurora Cable TV Limited is now part of the Rogers family of companies.
There are no immediate changes to your bill payments and services, and we invite you to review our
Frequently Asked Questions for more information.

  Cable TV
Basic
  Digital TV
  Policies
  Digital Music
  Channels
  Theme Packs
  HDTV
  Cable vs Satellite
  PVR
  Pay Per View
     
     
Any scheduled maintenance on the Aurora Cable network will be performed between the hours of 4:00am & 7:00am weekdays.
 
     

Cable TV

Cable vs. Satellite Comparison

 
Aurora Cable
Satellite
  100% digital quality picture and sound
  State-of-the-art technology

  I-Guide
  (Interactive on-screen programming guide) 

  Parental locks
  Specialty channels for all tastes
  Time-shift channels
  Free Digital Music Channels
  (CD quality & commercial free)
  Digital Theme Channels Packs
  HD Channels
  Access to VCC Pay Per View Movie &
  Event channels
  The Movie Network channels (5)
  & U.S. Superstations (4)
  Multicultural channels
  Pick-a-pack channels
  Monthly system access fee
  Unnecessary duplicated channels
  Local Channels & Networks
  Local News, Weather & Sports
  Free first time installation
  Free reconnection when moving within
  Aurora/Oak Ridges
  Free community bulletin board/public
  service announcements
  Free full time customer service & Support
  Easy self installation - no dish to mount
  Local, On time, and reliable service technicians
  Receive analog services on other TV's
  with no additional equipment to buy
  Free replacement of faulty equipment
  Reliable service in any weather
           
           
           
Common Questions about Satellite TV
Q:
 Do I get extra channels with satellite?
A:
 Canadian satellite television distributors can only provide the same channels as those found on cable. We are all licensed under the CRTC (Canadian Radio-television and Telecommunications Commission) and can only provide stations approved by the CRTC for broadcast in Canada. Satellite companies claim they have more channel selection than cable, but take a closer look at what they are offering. Eliminate duplication, channels broadcast in languages you don’t understand, and channels you will never watch and the line-up is very comparable to that found on Aurora Cable.
           
Q:
 Is it true that weather can affect reception?
A:
 Yes. Satellite reception can be affected by harsh weather such as heavy rain, snow and ice. Any obstruction of the satellite signals will cause an interruption of service or even result in a blackout. Also, if the satellite dish has been installed incorrectly, these interruptions will happen more frequently. In addition, satellite TV is a “line of sight” technology. This means that the satellite dish must have a clear view of the satellite to receive the signals. A neighbours house, trees, buildings or anything obstructing this “line of sight" will disrupt reception. What seems to be a clear line of sight this year might change over time from trees maturing, houses or buildings being built in the area or any other object that might block the transmission of the signal.
           
Q:
 What happens if I need repairs?
A:
 Satellite companies offer dish maintenance plans if you need to replace or repair your equipment. Dish Maintenance fee is $5 per month and is for a 12 month term…a $35 penalty is charged if cancelled. Keep in mind the coverage that is offered in this plan is very restricted and does not include service calls. General service calls have a minimum fee of $70 (could be more if it is a major problem). If you have to send your equipment back to the manufacturer it will be at your expense. In addition, if you live outside a 50km radius of the point of sale there will be mileage charges.
           
Q:
 Are there any hidden fees associated with satellite?
A:
 It has been our experience through research and our own customers input that you must ask and be persistent with your questions to get the necessary details on extra fees and charges, terms and contracts, promotions and deals or you may get a price shock on your monthly cost. Often if the right and direct questions are not asked the information is not forth coming.
           
 
 
Here is a list of suggested questions you should ask before you consider satellite:
-
 Do promotional rates change depending on the length of contract?
 
-

Is there a minimum level of programming that I have to subscribe to? Does the minimum level of programming change if I do not sign a contract?
 
-

Are there any hidden fees that I should be aware of?
 
-

Is there a termination fee if I decide to disconnect my service before my contract has expired?
 
-

If I decide to temporarily suspend my programming for a period of time will I still be charged a fee?
 
-

Will I be able to watch different programming on separate TVs? What extra equipment is necessary to do this?
 
-

What do hand remotes cost? Do I have the option of renting a hand remote?
 
-

Why are there so many duplicated channels in your channel line up?
 
-

What if I have problems with my satellite dish or associated equipment?
 
-
 Can I receive my local channels with satellite?
           
           
 
     

 

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  350 Industrial Parkway South, Aurora, Ontario Canada L4G 3L6